A Walmart customer verifies her order for curbside pickup using a portable scanner.
BENTONVILLE, Ark. – Walmart is now offering its proprietary technologies and capabilities to other businesses and brands that also are working to better serve customers whether they are shopping online or in-store.
“We’ve built new capabilities to serve the evolving needs of our own customers, and we have a unique opportunity to use our experience to help other businesses do the same,” said John Furner, CEO of Walmart U.S. “Commercializing our technologies and capabilities helps us sustainably reinvest back into our customer value proposition.”
Furner said that over the past several years, Walmart has built a world-class organization that has developed its own technologies and services to meet the rapidly evolving needs of customers at scale. These unique capabilities enable Walmart to better serve customers, create differentiated experiences and grow its business as digital shopping continues to increase.
As part of this effort, Walmart also announced a strategic partnership with Adobe to integrate Walmart’s Marketplace, online and in-store fulfillment, and pickup technologies with Adobe Commerce, a leading commerce solution for merchants and brands. Through the Adobe Commerce platform, retail businesses will be able to use Walmart’s cloud-based services to offer seamless pickup and delivery to their customers.
Businesses will also be able to reach new customers on Walmart’s Marketplace where they can leverage Walmart’s Fulfillment Services to offer two-day shipping nationwide. Furner said that the partnership with Adobe to offer these capabilities will help businesses of all sizes to improve their customer experience while operating more efficiently.
“The core mission of helping people save money and live better is at the heart of every idea including checkout technologies, AI-powered smart substitutions and pickup and delivery,” said Suresh Kumar, chief technology officer and chief development officer of Walmart Inc. “Combining Adobe’s strength in powering commerce experiences with our customer expertise, we can accelerate other companies’ digital transformations.”
Walmart has continued to leverage its advanced technology, such as machine learning, cloud-powered checkout and pickup capabilities to offer more convenience and enhance the overall shopping experience for customers.